Shipping policy

U.R SHOP SHIPPING POLICY

Last updated: September 11, 2026

United International Athletic Recruiting (UIAR), operating U.R Shop, is committed to providing customers with clear and reliable shipping information.

U.R Shop offers products across multiple U.R collections, including U.R Energy™, U.R Biometrics™, U.R Fitness™, U.R Recovery™, U.R Lifestyle™, U.R Youth™, and other U.R Shop collections.

Because our catalog may include products manufactured, printed, supplied, or fulfilled by different third-party partners, shipping methods, processing times, delivery times, and packaging may vary by product.

ORDER PROCESSING

After an order is successfully placed and payment is confirmed, the applicable fulfillment provider will begin processing the order.

Processing time is separate from shipping or transit time.

Processing times vary depending on the product, supplier, inventory availability, production requirements, destination, and fulfillment location.

Some U.R Shop apparel and branded merchandise may be produced on demand. These products may require production before they are shipped.

Products supplied through third-party suppliers or distributors may follow the individual supplier's processing schedule.

SHIPPING TIMES

Estimated shipping and delivery times may be displayed on product pages, during checkout, through order communications, or through tracking information.

All delivery dates are estimates unless expressly identified as guaranteed.

Delivery times may be affected by:

• Product availability
• Supplier processing times
• Print-on-demand production
• Carrier delays
• Weather conditions
• Holidays
• High-volume periods
• Customs processing
• International transportation
• Incorrect or incomplete shipping information
• Events outside the reasonable control of UIAR or its fulfillment partners

U.R Shop cannot guarantee delivery on a specific date unless a guaranteed delivery service is expressly offered for the applicable order.

MULTIPLE SUPPLIERS AND SPLIT SHIPMENTS

U.R Shop operates a multi-supplier commerce model.

Products within the same order may be manufactured, supplied, or fulfilled by different partners or from different warehouses.

As a result, a single customer order may arrive in multiple packages.

Customers may receive:

• Multiple shipment confirmation emails
• Multiple tracking numbers
• Packages from different fulfillment locations
• Packages delivered on different dates

Receiving one portion of an order does not necessarily mean the remaining products have been lost or omitted.

Customers should review all tracking information associated with their order.

SHIPPING RATES

Applicable shipping charges are generally calculated and displayed during checkout.

Shipping costs may vary based on:

• Product
• Supplier
• Fulfillment location
• Delivery destination
• Package weight
• Package dimensions
• Shipping method
• Carrier
• Number of shipments required

Because products may ship separately, shipping charges may reflect multiple fulfillment sources.

Where free shipping is offered, any eligibility requirements will be displayed through the applicable product page, promotion, or checkout process.

TRACKING INFORMATION

When tracking information is available, customers will generally receive tracking details after the applicable product has been fulfilled and transferred to the shipping carrier.

Tracking information may take time to become active after a shipping label is created.

For orders containing products from multiple suppliers, separate tracking information may be provided for each shipment.

CUSTOMER SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Contact information

U.R Shop is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by law.

If you discover an address error immediately after ordering, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered production, processing, or fulfillment.

DELIVERY ISSUES

If tracking information indicates that a package has been delivered but you cannot locate it, please first:

1. Verify the shipping address on your order.
2. Check around the delivery location.
3. Check with household members, building personnel, neighbors, or other individuals who may have accepted the package.
4. Review the carrier's tracking information.
5. Contact the applicable shipping carrier when appropriate.

If the package still cannot be located, contact U.R Shop and we will review the available order and tracking information.

LOST OR DAMAGED SHIPMENTS

If an order appears to have been lost in transit or arrives damaged, contact U.R Shop as soon as reasonably possible.

Please retain:

• The product
• Original packaging
• Shipping label
• Photographs of damaged packaging
• Photographs of the damaged product

We may request this information to investigate the issue with the applicable supplier, manufacturer, fulfillment provider, or shipping carrier.

Resolution options may depend on the circumstances, supplier requirements, carrier investigation, product availability, and applicable law.

PRINT-ON-DEMAND PRODUCTS

Certain U.R Shop apparel, accessories, and merchandise may be manufactured or printed specifically after an order is placed.

Production time for these products occurs before shipping.

Because these products may be produced specifically for the customer's order, production and fulfillment timelines may differ from ready-to-ship inventory.

SUPPLIER-DIRECT PRODUCTS

Certain U.R Biometrics™, U.R Recovery™, U.R Fitness™, U.R Lifestyle™, or other products may be shipped directly from independent suppliers, distributors, manufacturers, or warehouses.

These products may have shipping timelines and fulfillment procedures that differ from U.R-branded print-on-demand merchandise.

Product origin and fulfillment location may vary.

INTERNATIONAL SHIPPING

Where international shipping is available, delivery times may be longer than domestic delivery times.

International shipments may be subject to:

• Customs inspections
• Import duties
• Taxes
• Tariffs
• Brokerage charges
• Customs-processing fees
• Local carrier charges
• Other governmental fees

Unless expressly stated otherwise during checkout, customers are responsible for duties, taxes, import charges, or similar fees imposed by the destination country or jurisdiction.

U.R Shop does not control customs processing and cannot guarantee how long an international shipment will remain in customs.

PRODUCT AVAILABILITY

Although we make reasonable efforts to maintain accurate product availability, inventory supplied by third-party fulfillment partners may change.

If a product becomes unavailable after an order is placed, we may contact the customer regarding available options, including substitution where expressly approved, delayed fulfillment, cancellation, or refund as appropriate.

We will not intentionally substitute a materially different product without customer authorization.

ORDER CHANGES AND CANCELLATIONS

If you need to request a change or cancellation, contact U.R Shop as soon as possible.

Once an order has entered production, supplier processing, or fulfillment, we may be unable to modify or cancel it.

This is particularly important for print-on-demand, customized, supplier-direct, or rapidly fulfilled products.

DELIVERY ESTIMATES

Any delivery estimate displayed by U.R Shop, Shopify, a supplier, fulfillment provider, or carrier is an estimate unless expressly identified as guaranteed.

U.R Shop is not responsible for reasonable delays outside its control, including delays caused by carriers, manufacturers, suppliers, customs authorities, severe weather, natural disasters, labor disruptions, governmental actions, or other extraordinary circumstances.

CONTACT US

Questions concerning shipping or an existing U.R Shop order may be directed to:

United International Athletic Recruiting (UIAR)
U.R Shop
Email: uiar@uiarecruiting.com
Illinois, United States

When contacting us about an existing order, please include your order number and the email address associated with the purchase so that we can assist you efficiently.