Refund policy
U.R SHOP RETURN AND REFUND POLICY
Last updated: September 11, 2026
United International Athletic Recruiting (UIAR), operating U.R Shop, wants customers to have a clear process when there is a problem with an order.
Because U.R Shop offers products fulfilled through multiple manufacturers, print-on-demand providers, distributors, dropshipping suppliers, and other fulfillment partners, return eligibility and procedures may vary depending on the product.
Please read this policy before returning any item.
CONTACT US BEFORE RETURNING A PRODUCT
Do not return a product to UIAR, U.R Shop, a supplier, manufacturer, warehouse, or any address shown on a shipping package without first contacting us and receiving return instructions.
To request assistance with a return, refund, damaged product, incorrect product, or other order issue, contact:
United International Athletic Recruiting (UIAR)
U.R Shop
Email: uiar@uiarecruiting.com
Please include your order number, the email address associated with the order, a description of the issue, and photographs when the product is damaged, defective, or incorrect.
RETURN REQUESTS
Unless a different return period is stated for a particular product or required by applicable law, customers should contact us within 30 days after receiving an eligible product to request a return.
Submitting a return request does not automatically guarantee that the return will be approved.
Eligibility may depend on the product, condition, supplier requirements, manufacturing method, fulfillment status, hygiene considerations, and applicable law.
To be eligible for a standard return, an item generally must be:
• In substantially the same condition in which it was received
• Unworn and unused, except as reasonably necessary to inspect the product
• Free from damage caused after delivery
• Returned with original tags where applicable
• Returned with original packaging where reasonably required
• Accompanied by proof of purchase or sufficient order information
We will provide instructions if a return is approved.
Do not send a product back without authorization.
MULTI-SUPPLIER ORDERS
U.R Shop operates using multiple fulfillment partners.
Products within a single order may come from different manufacturers, print-on-demand providers, suppliers, distributors, or warehouses.
As a result, different products from the same order may be subject to different return instructions.
Do not assume that multiple products should be returned to the same address.
U.R Shop will provide applicable return instructions after reviewing the request.
PRINT-ON-DEMAND AND MADE-TO-ORDER PRODUCTS
Certain U.R-branded apparel, accessories, merchandise, and other products may be manufactured or printed specifically after an order is placed.
Because these products are produced on demand, returns or exchanges based solely on buyer's remorse, preference changes, or ordering the wrong size, color, or style may not always be available.
However, if a print-on-demand product arrives damaged, defective, materially misprinted, or materially different from what was ordered, contact us promptly so we can review the issue with the applicable fulfillment provider.
Please review product descriptions, measurements, and available sizing information carefully before ordering.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If a product arrives damaged, defective, materially misprinted, or materially different from what you ordered, contact us as soon as reasonably possible.
Include photographs clearly showing:
• The product
• The defect or damage
• Packaging where relevant
• Shipping label where relevant
We will review the information and, when appropriate, coordinate with the applicable supplier, manufacturer, print-on-demand provider, distributor, or fulfillment partner.
Depending on the circumstances and product availability, an approved resolution may include replacement, refund, store credit where agreed, or another appropriate remedy.
THIRD-PARTY AND SUPPLIER-DIRECT PRODUCTS
Certain products within U.R Biometrics™, U.R Recovery™, U.R Fitness™, U.R Lifestyle™, and other U.R Shop collections may be supplied or fulfilled directly by third-party manufacturers, distributors, or dropshipping suppliers.
Return procedures for these products may depend on the applicable supplier's requirements, provided those requirements do not reduce any mandatory consumer rights available under applicable law.
Some suppliers may require products to be returned to a designated warehouse rather than to UIAR.
Contact U.R Shop before initiating any supplier-direct return.
ELECTRONICS, BIOMETRIC AND TECHNOLOGY PRODUCTS
Certain U.R Biometrics™ and related products may include electronics, smart devices, scales, wearables, sensors, wellness devices, batteries, connected devices, or other technology products.
Where applicable, these products should be returned with their original components, accessories, manuals, charging equipment, and packaging.
Before returning a connected device, customers should remove personal accounts and personal data from the device where reasonably possible and follow manufacturer instructions regarding account disconnection or factory reset.
A product may not qualify for a standard discretionary return if it has been materially damaged, modified, misused, altered, or rendered unsellable after delivery, except where applicable law provides otherwise.
Manufacturer warranties may apply independently to certain products. Any applicable manufacturer warranty does not eliminate rights customers may have under applicable law.
HYGIENE, PERSONAL-USE AND SAFETY-SENSITIVE PRODUCTS
For health, hygiene, or safety reasons, certain opened or used personal-use products may not be eligible for discretionary return.
This may include certain products that make direct or sustained contact with the body where resale after use would create legitimate hygiene or safety concerns.
This restriction does not eliminate remedies available for products that arrive damaged, defective, incorrect, or otherwise covered by applicable consumer-protection law.
NON-RETURNABLE PRODUCTS
Subject to applicable law, certain categories may be excluded from discretionary returns, including:
• Personalized or customized products
• Certain made-to-order products
• Gift cards
• Final-sale merchandise clearly identified as final sale before purchase
• Products that cannot reasonably be resold for health, hygiene, or safety reasons after use
• Products materially damaged or altered by the customer after delivery
If you are uncertain whether a product is returnable, contact us before purchasing or before attempting a return.
SIZE AND FIT
Customers are encouraged to review available sizing charts, measurements, specifications, and product descriptions before purchasing apparel, footwear, or other size-dependent products.
Because certain products are produced on demand, we cannot guarantee that an incorrectly selected size can be exchanged.
If we shipped a product or size materially different from the item ordered, contact us so the issue can be reviewed.
EXCHANGES
The fastest method for obtaining a different eligible product may be to complete an approved return and place a separate order after the return has been resolved.
For print-on-demand or supplier-direct products, exchanges may not always be available.
Contact U.R Shop before attempting an exchange.
RETURN SHIPPING
Responsibility for return shipping depends on the reason for the return, the applicable product, supplier requirements, and applicable law.
If a return results from a verified defect, damage, fulfillment error, or incorrect product, U.R Shop or the applicable fulfillment partner may provide return instructions or another remedy as appropriate.
For an approved discretionary return that is not the result of a product defect or fulfillment error, the customer may be responsible for return shipping costs where permitted by law.
Original shipping charges may be non-refundable where permitted by applicable law unless the return results from our error, a defective product, or another circumstance requiring reimbursement.
UNAUTHORIZED RETURNS
Products returned without authorization may be sent to an incorrect facility and may not be identifiable or recoverable.
U.R Shop cannot guarantee refunds for products sent to an unauthorized return address.
Always contact us before shipping a return.
REFUNDS
We will notify you after an approved returned product has been received and reviewed, or after an approved refund has otherwise been authorized.
Approved refunds will generally be issued to the original payment method.
Financial institutions and payment providers may require additional time to post the refund to your account after it has been issued.
Shipping charges, customs charges, duties, taxes, or other fees may not be refundable except where required by law or where otherwise stated.
If more than 15 business days have passed after we confirm that a refund was issued and you have not received it, contact us at uiar@uiarecruiting.com.
ORDER CANCELLATIONS
Contact us immediately if you need to request cancellation of an order.
We cannot guarantee cancellation after an order has entered production, supplier processing, fulfillment, or shipment.
Print-on-demand products may enter production shortly after an order is submitted.
Supplier-direct products may also be transmitted automatically to the applicable fulfillment provider.
If an order cannot be canceled because fulfillment has already begun, any available return options will be determined under this policy and applicable law.
LOST PACKAGES
If tracking indicates that a shipment has been lost or has not progressed for an unreasonable period, contact U.R Shop.
We may need to investigate the shipment with the applicable carrier, supplier, manufacturer, or fulfillment provider before determining the appropriate resolution.
If tracking indicates that a package was delivered but you cannot locate it, first verify the delivery address, check the delivery area, contact household members or building personnel where applicable, and review the carrier's tracking information.
Contact us if additional assistance is required.
CHARGEBACKS AND PAYMENT DISPUTES
If you believe there is a problem with an order, we encourage you to contact U.R Shop first so that we have an opportunity to investigate and resolve the issue.
Nothing in this provision prevents you from exercising lawful rights available through your payment provider or applicable consumer-protection law.
EUROPEAN UNION AND OTHER MANDATORY CONSUMER RIGHTS
Customers located in certain jurisdictions, including the European Economic Area, may have statutory cancellation, withdrawal, return, conformity, warranty, or refund rights that differ from this policy.
Nothing in this Return and Refund Policy is intended to waive or restrict mandatory consumer rights that cannot legally be waived.
Where applicable law provides a customer with greater rights than this policy, the applicable law will control.
POLICY ABUSE AND FRAUD
U.R Shop reserves the right, consistent with applicable law, to investigate suspected return fraud, payment fraud, abusive return activity, materially false claims, or misuse of our return process.
We may decline discretionary returns where there is reasonable evidence of fraud or abuse, provided doing so does not interfere with mandatory consumer rights.
CONTACT INFORMATION
For return, refund, exchange, damaged-product, or order-related questions, contact:
United International Athletic Recruiting (UIAR)
U.R Shop
Email: uiar@uiarecruiting.com
Illinois, United States
Please include your order number and the email address associated with your purchase whenever possible.